Legal

Cancellation & refund policy

Applies to tour packages · Last updated: 30 September 2026

How a booking is confirmed

Every tour package is quoted for your dates, group and hotel choice. A booking is confirmed only when we have received the advance stated in your quote and sent you a written confirmation with the final itinerary and price. Until then, hotels and transport are not held.

If you cancel

Cancellation charges depend on how close to departure you cancel and on what our suppliers (hotels, transport operators, airlines) charge us. As a guide, for most packages:

More than 30 days before departure: the advance is refunded less any non-refundable supplier payments and a planning fee stated in your quote.
15–30 days before departure: 50% of the package price is charged.
Less than 15 days before departure, or no-show: 100% of the package price is charged.

The exact charges for your trip are written into your quote before you pay, and those take precedence over this guide. Flights, train tickets, permits and visa fees are non-refundable once issued unless the carrier or authority refunds them.

Changes to a booking

We will try to accommodate date, hotel or traveller changes; any difference in cost, and any supplier change fees, are passed on to you. A change requested within 15 days of departure may be treated as a cancellation and rebooking.

If we cancel

If Visa Dost cancels a confirmed trip for any reason other than events outside our control, you receive a full refund of everything paid to us. Where weather, strikes, government orders or similar events force a change, we offer an alternative itinerary or dates first, and refund whatever our suppliers return to us.

Visas

Visa decisions are made by embassies and governments, not by us. If a visa is refused, cancellation charges apply as above; visa and processing fees already paid to authorities are not refundable.

How refunds are paid

Refunds are made to the account or method the payment came from, within 7–10 working days of our confirming the cancellation, once suppliers have confirmed their refunds to us.